Lake Wakatipu and the mountains around Queenstown

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Contact & Directions

Find us on Lake Esplanade

Reception is staffed 24 hours a day, every day of the year. Reservations answers enquiries within one business day.

Enquiries

Send us a message

Rooms, a table, an event, the spa or the gaming lounge — one form, and it reaches the right desk. If your dates are firm, include them and we will come back with availability and a rate rather than a brochure.

Address: 118 Lake Esplanade
Queenstown 9300
Otago, New Zealand

Reception: +64 3 442 7180 · open 24 hours

Reservations: [email protected]

General: [email protected]

Events: [email protected]

Company: Cliffside Collection Hospitality Ltd · NZBN 9429046318725

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Getting Here

Directions

Lake Esplanade runs along the water on the western side of the bay. We are the terraced building set into the escarpment, four minutes' walk from the town centre.

By air

Queenstown Airport (ZQN)

8 km east, 12 to 20 minutes by road. Private transfers NZ$75 each way for up to four guests, booked through reception; taxis and rideshare run from the terminal without booking.

Transfers are included in some packages — check the inclusions.

By road

From Cromwell & Wanaka

SH6 through the Kawarau Gorge, then Frankton Road into town — about an hour from Cromwell, 70 minutes from Wanaka via the Crown Range in good conditions.

Winter: carry chains between June and September, and check the Crown Range before you leave.

On foot

Around town

Steamer Wharf 6 minutes, the Skyline gondola 9, Queenstown Gardens 12. The lakefront path passes our door and runs the length of the bay.

Valet parking NZ$35 per night; two EV chargers on the lower terrace.

Concierge

What the desk can arrange

Our concierge team books the things guests come to Queenstown for, at the operator's own rate — we take no commission on any of it, which is why the advice is honest about which trip is worth doing on which day.

Milford Sound by coach and cruise, or by scenic flight
TSS Earnslaw cruises and Walter Peak dining
Gibbston Valley cellar-door tours
Jet boating, rafting, bungee and skydiving
Ski passes, hire and mountain transfers in season
Golf at Millbrook, The Hills and Jack's Point
Private guides, helicopter charters and photographers

Front of House

Hours

Reception: 24 hours, every day

Concierge desk: 7.00 — 21.00 daily

Cecil Dining Room: Breakfast 6.30 — 10.30 · dinner Tue–Sun 17.30 — 21.30

Lantern Bar: 12.00 — 00.30 daily

Cliffside Spa: Pool 6.00 — 21.30 · treatments 9.00 — 19.00

Gaming lounge: Sun–Wed 16.00 — 01.00 · Thu–Sat 14.00 — 03.00 · 20+

Hours vary on Christmas Day, Good Friday and Anzac Day morning, when New Zealand licensing rules apply.

Cliffside Collection Queenstown · New Zealand

Are you 20 years of age or older?

The gaming lounge at Cliffside Collection is reserved for adults aged 20 and over, in line with New Zealand law.

Gambling Act 2003 · R20 · Play it safe — NZ Gambling Helpline 0800 654 655

Access restricted

Access to this website is restricted to visitors aged 20 and over.

If you need to speak with someone about gambling, the NZ Gambling Helpline is free and confidential on 0800 654 655, 24 hours a day.

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